Help
Getting started
- Click Send money item in the top menu.
- Click SIGN UP.
- Fill in all required fields. Make sure the data you enter match your bank account registration details.
- Confirm your registration with a code, which will come by WhatsApp. If you don’t have a WhatsApp account, we will send you a code by SMS.
After confirming your registration, we will generate your personal virtual IBAN. It can take several minutes to complete. As soon as your personal virtual IBAN is ready to use, we will send it to you, and you can start using it to top up to your balance.
Please note that just like in a bank, you will not be able to edit your details after you have confirmed your registration.
After you submit your data, you will not be able to edit it. If you notice an error after submitting your details, please contact the support using the chat widget in the lower right corner of this page.
By default, we send a phone confirmation codes to WhatsApp instead of SMS, due to better speed and reliability. So, first of all, check your WhatsApp, and make sure that your phone is connected to the Internet.
If you don’t have a WhatsApp account, don’t worry, we will send you your confirmation code by SMS.
If you didn’t receive a confirmation code, please contact our support service using the chat widget in the lower right corner of this page.
After confirming your phone number when creating an account, we begin the process of generating your personal virtual IBAN. Usually it takes around two minutes. As soon as your virtual IBAN is ready, we will let you know by sending it to you by WhatsApp or SMS.
As soon as you have your personal virtual IBAN, you can use it to top up your account. To do it, transfer a desired amount of money from your euro bank account to your personal virtual IBAN.
Transfers
- Select the destination country, the transfer method and the transfer amount. Click “Get total” to calculate the fee.
- If you are satisfied with the fee and the exchange rate, click “Next”
- Provide payment details for the receiver
- If you hasn’t registered before, provide payment details for yourself
- Review the transfer details and submit the payment
- Click Send money item in the top menu.
- Log in to your account
- Switch to HISTORY and find the transfer you want to track
If the transfer is sent to a card or bank account, it will be delivered without the participation of the recipient.
To receive cash transfers:
- Visit the nearest service point
- Present your passport or other document for identification
- Tell the operator the transfer control number, the sender name, the country of sending and the transfer amount
- Get cash
To find the nearest service point in your country:
- Go to Home page
- Scroll down and click the destination country
- Scroll down and click “Find a service point” button
Fees are dependent on:
- Transfer destination
- Transfer amount
- Payout method
Minimum fee is $5.
How to check prices:
- Click Send money in the top menu
- Choose where you’re sending money to
- Choose the delivery method
- Enter the amount your recipient receives
- Click GET TOTAL button
You’ll see the fee and the total amount to pay. The exchange rate and the total amount to pay will be frozen until you complete the transfer.
We have no hidden fees or charges. We also do not charge any additional fees to the recipient.
First of all, check your transfer status. If you made a minor mistake in the receiver reference, your transfer might still be paid out successfully.
If the transfer is not paid out yet, then the fastest way to fix the error is by cancelling the transfer yourself. Read the next question and answer to learn how to do it.
- Click Send money in the top menu
- Click LOG IN
- Validate your phone number
- Click HISTORY
- Find your transfer and click it to expand
- Click REVOKE
We cannot make refunds after the money transfer is paid out to the recipient. If you have an issue please contact Customer Service.
Security
Most likely you are facing scam if strangers urge you over a phone, via SMS, email or regular mail to make a money transfer for the following reasons:
- To a relative/friend in an emergency situation
- You have won a big material/money prize
- You are to get material/financial assistance
- You have received a request to transfer a donation
- You are offered goods or services
There may be other scams when you are asked to make a money transfer to a stranger. Make sure you verify the information. Before you transfer the money, confirm it with your family/friends.
Remember that the staff of remitto.me and its partners will never initiate calls, letters and other contact with customers to specify any personal data or other data on the transfer. In case of such contact, we recommend you not to provide any information but immediately contact Customer Support for clarifications.
You should immediately contact Customer Support if the staff of another company or organization request you to provide any additional data (password, PIN-code, one-time confirmation code, etc.) or offer to enter false data (phone number of the beneficiary or the sender), or act in a manner which make you suspect of fraud.
Should you have become a victim of fraud, immediately contact the police and Customer Support. If the transfer has not been paid out yet, our staff will try to temporarily block the payment.
We cooperate with the police to provide all the assistance to identify and land the fraudsters.
Single money transfer amount is limited to €1,500.
Daily limit for one sender is €3,000.
Instant international money transfers
From Europe to 50+ countries worldwide.
Payout options: Cash, Card, Bank Account.